CARING ABOUT INDIVIDUAL MOTIVATION TO ADOPT AND LEARN?

A SYSTEMATIC LITERATURE REVIEW OF DIGITAL TRANSFORMATION IN HEALTHCARE

Abstract

Purpose: It is unavoidable for organisations and individuals to deal with the issue of digital transformation. Legislators are striving to accelerate the transformation in the healthcare sector. Despite potential opportunities and external pressure, digital offerings are far away from expectations with threatening prospects for future affordability. The reasons for this refusal remain unclear. Literature on this issue is quite fragmented, knowledge on an individual level with relevant factors and mechanisms is missing. Therefore, this study aims to create a theoretical framework on how individual actors in healthcare can drive the change.

Design/ methodology/ approach: With a systematic literature review approach two search strings on learning and dynamic capabilities were conducted. The objective is to investigate impacting factors as a starting point for further research on the restraint of digital transformation in healthcare.

Findings: In the constructed framework, the need for action to acquire relevant competences with learning as new leverage is identified, contributing to dynamic capabilities theory. Based on this, further research on the role of individual actors with their motivation to adapt and acquire digital competences with learning as fundamental capability is required.

Research limitations: This study has limitations due to the inclusion and exclusion criteria for the literature review. Future research could follow up the development.

Practical implications: The research provides advice for managers to shift their employees’ mindsets fostering openness towards innovation for sustained learning to enable employees to deal with new technology.

Originality/value: A framework for a better understanding of impacting factors or digital transformation in healthcare is provided. The research streams of dynamic competences and learning are investigated and combined, introducing sustained learning as relevant dynamic capability of organisations and individual actors in healthcare.

Keywords: Digital transformation, human capital in healthcare, dynamic capabilities, learning, innovation adoption, digital competences

Type of the paper: M10 General