MEASURING ORGANISATIONAL RESILIENCE: COMBINING STRATEGIC AND OPERATIONAL DIMENSIONS

Abstract

Topicality: Research about measuring organisational resilience is gaining popularity due to rising uncertainty in the business environment. Although studies researching organisational resilience are aimed at various industries, using different methodological approaches and resulting in varied outcomes. Moreover, lacking a shared understanding of organisational resilience, publications offer vast differences in measuring approaches and outcomes of organisational resilience. Therefore, understanding organisational resilience as the combination of strategic and operational resilience might lead to a better quantifiability of the overarching construct.

Research aim: This paper will conduct a systematic literature review to analyse the different approaches to measuring organisational resilience in leading publications in business and management studies. Furthermore, a combined methodology for measuring organisational resilience from these studies is introduced.

Methodology: This literature review explores the leading publications in the business and management field from the scientific database of Scopus using a Boolean search with 'organisational resilience' and 'measur*',' indicator',' scale', and' survey' as the search terms in the Scopus database.

Findings: An increasing number of publications studies on how to measure organisational resilience. Nevertheless, a common understanding of the concepts still escapes capture. A split of organisational resilience into strategic and operational resilience can improve the fit of the models to create a shared understanding of its measurement.

Novelty: Current research directions regarding catching the concept of organisational resilience and its measurement are widely fractured. This research synthesises the existing methodologies and provides a combined approach for measuring organisational resilience by splitting indicators into operational and strategic resilience dimensions.